Fix WS-37398-0: WS-37398-0 (PlayStation)

As a Senior IT Technician, I’ve encountered the PlayStation error code WS-37398-0. This error typically indicates an issue with your PlayStation’s network connection, specifically when trying to access the PlayStation Network (PSN). It can manifest as an inability to connect to online services, download games or updates, or even play online multiplayer games.

🧐 Causes

The WS-37398-0 error can stem from several underlying network-related problems:

• Unstable Internet Connection: A weak or intermittent Wi-Fi signal, or issues with your Internet Service Provider (ISP), can lead to connection drops and this error.
• Router/Modem Issues: Your home network hardware might be experiencing a temporary glitch or may require a refresh.
• DNS Server Problems: The Domain Name System (DNS) server your PlayStation is using might be unresponsive or experiencing issues, preventing it from properly resolving PSN addresses.
• Incorrect Network Settings: Improperly configured network settings on your PlayStation, such as a static IP address that conflicts with your network, can cause connection failures.
• PSN Server Downtime: Although less common for this specific error, it’s possible that the PlayStation Network servers themselves are undergoing maintenance or experiencing an outage.

🔧 Fixes

Here’s a step-by-step guide to troubleshoot and resolve the WS-37398-0 error:

• Restart Your Network Devices: Turn off your PlayStation, router, and modem. Wait for at least 60 seconds, then turn on your modem first, followed by your router, and finally your PlayStation. This is often the simplest and most effective solution.
• Check Your Internet Connection: Ensure other devices on your network are able to connect to the internet. If they are also experiencing issues, contact your ISP.
• Test Your Network Connection on PlayStation: Navigate to Settings > Network > Test Internet Connection on your PlayStation. This will help identify if there are any immediate connectivity issues.
• Change Your DNS Settings: Sometimes, using public DNS servers can improve connection stability. Go to Settings > Network > Set Up Internet Connection. Choose your Wi-Fi network or wired connection, then select Custom setup. When prompted for DNS settings, choose Manual and enter Google’s DNS servers: Primary DNS: 8.8.8.8, Secondary DNS: 8.8.4.4.
• Configure Your Router (Advanced): If the above steps don’t work, you might need to access your router’s settings. You may need to forward ports for PlayStation Network or ensure UPnP (Universal Plug and Play) is enabled. Consult your router’s manual or manufacturer’s website for specific instructions.
• Check PSN Status: Visit the official PlayStation Network Status page online to see if there are any known service outages or maintenance.
• Rebuild Database (PS4/PS5): This is a more advanced step that can sometimes resolve network issues. Boot your PlayStation into Safe Mode (refer to PlayStation support for specific instructions) and select “Rebuild Database.”
• Contact PlayStation Support: If you’ve tried all these steps and the error persists, it’s advisable to contact PlayStation Support for further assistance.