Fix CE-108255-1: CE-108255-1 Error on PlayStation (PlayStation)

The CE-108255-1 error code on PlayStation consoles, particularly the PS5, typically indicates an issue with accessing the PlayStation Network (PSN) or a problem with your network connection. This can manifest as inability to log in, download content, or play online games. As a Senior IT Technician, I’ve encountered this error and have compiled a comprehensive guide to help you resolve it.

🧐 Causes

Several factors can contribute to the CE-108255-1 error. Understanding these causes is crucial for effective troubleshooting:

• Network Connectivity Issues: This is the most common culprit. Problems with your home internet connection, router, modem, or Wi-Fi signal strength can all lead to this error.
• PlayStation Network (PSN) Server Problems: Occasionally, the PSN servers themselves may be experiencing temporary downtime or maintenance, preventing your console from connecting.
• Router/Modem Glitches: Your network hardware might be in a suboptimal state, requiring a simple restart to clear temporary errors.
• DNS Settings: Incorrect or outdated Domain Name System (DNS) settings can interfere with your console’s ability to communicate with PSN servers.
• IP Address Conflicts: A duplicate or conflicting IP address on your network can disrupt communication.
• Firewall Restrictions: Your router’s firewall settings might be too restrictive, blocking necessary ports for PSN communication.
• Corrupted System Software Cache: Though less common for this specific error, a corrupted cache can sometimes lead to various network-related issues.

🔧 Fixes

Here are the recommended steps to troubleshoot and fix the CE-108255-1 error on your PlayStation:

1. Check PSN Status: Before diving into your own network, verify if there are any ongoing PSN outages. Visit the official PlayStation Network Service Status page on your web browser.
2. Restart Your Console and Network Equipment: This is the most basic yet often effective troubleshooting step.
   • Turn off your PlayStation completely.
   • Unplug your router and modem from their power sources.
   • Wait for at least 60 seconds.
   • Plug your modem back in and wait for it to fully boot up (all lights stable).
   • Plug your router back in and wait for it to fully boot up.
   • Turn on your PlayStation and try connecting to PSN again.
3. Test Your Internet Connection: On your PlayStation, navigate to Settings > Network > Test Internet Connection. This will help identify if there’s a general problem with your internet service.
4. Switch to a Wired Connection (Ethernet): If you’re using Wi-Fi, try connecting your PlayStation directly to your router using an Ethernet cable. This bypasses potential Wi-Fi interference and offers a more stable connection.
5. Change DNS Settings: Using public DNS servers like Google DNS or Cloudflare DNS can sometimes improve connection stability.
   • Go to Settings > Network > Settings > Set up Internet Connection.
   • Select your Wi-Fi network or Wired LAN.
   • Choose Custom settings.
   • For IP Address Settings, select Automatic.
   • For DHCP Host Name, select Do Not Specify.
   • For DNS Settings, select Manual.
   • Enter the primary and secondary DNS addresses for your chosen provider (e.g., Google DNS: Primary 8.8.8.8, Secondary 8.8.4.4; Cloudflare DNS: Primary 1.1.1.1, Secondary 1.0.0.1).
   • For NAT Settings, select Automatic.
   • For MTU, select Automatic.
   • For Proxy Server, select Do Not Use.
   • Save the settings and test your connection.
6. Rebuild Database (PS5): This can help resolve corrupted system files.
   • Turn off your PS5 completely.
   • Press and hold the power button until you hear a second beep (this turns on Safe Mode).
   • Connect your DualSense controller via USB and press the PS button.
   • Select “Rebuild Database” from the Safe Mode menu.
   • Follow the on-screen prompts.
7. Update Console System Software: Ensure your PlayStation’s system software is up to date. Go to Settings > System > System Software > System Software Update and Settings.
8. Check Router Settings (Port Forwarding): For advanced users, ensuring that the necessary ports for PSN are open on your router can resolve connectivity issues. Refer to your router’s manual for specific instructions on port forwarding. The common ports for PlayStation are:
   • TCP: 80, 443, 3478, 3479, 3480
   • UDP: 3478, 3479